We want you to be happy with what you receive. This policy sets out when you can return an item to ANNIZ Fashion Collection and how refunds are handled.

Return window

You may request a return within 7 days of the date your order is delivered. Requests made after 7 days cannot be accepted.

Condition of returned items

Items must be returned unworn, unwashed and unaltered, with all original tags attached and in their original packaging. We cannot accept items that show signs of wear, stains, perfume, deodorant marks, alterations or damage caused after delivery.

Items we cannot accept

• Innerwear and any intimate garments, for hygiene reasons
• Accessories such as jewellery, once the packaging is opened
• Customised, stitched-to-measure or altered pieces
• Items marked non-returnable on the product page

How to start a return

Email annizfashion@gmail.com or message us on WhatsApp at 8999090175 within 7 days of delivery with your order number, the item you wish to return, the reason, and clear photographs of the item and its tags. We will confirm whether the return is accepted and tell you where to send it.

Please do not ship anything back before we confirm the return. Unapproved returns may not be traceable to your order and may not be refunded.

Return shipping

Where the return is because the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping. Where the return is for a change of mind or fit, the cost of return shipping is yours.

Refunds

Once we receive and inspect the returned item, we will tell you whether the refund is approved. Approved refunds are processed within 7 working days of inspection.

• Prepaid orders: refunded to the original payment method. Your bank or card issuer may take a further 5 to 10 working days to show the credit.
• Cash on delivery orders: refunded by bank transfer or UPI to an account in the name of the person who placed the order. We will ask you for those details.

Original shipping charges and any cash on delivery handling fee are not refundable, except where the return is due to our error or a faulty item.

Exchanges

We do not process direct exchanges. If you need a different size or colour, return the original item under this policy and place a fresh order. This is faster than an exchange and means you are not waiting on stock.

Faulty or wrong items

If your item arrives faulty, damaged or is not the item you ordered, contact us within 48 hours of delivery with photographs. We will arrange collection at our cost and issue a full refund including shipping, or send a replacement where stock allows.

Cancellations

You may cancel an order at no cost at any time before it is dispatched. Once the order has been handed to the courier it cannot be cancelled, but you may return it under this policy.

Contact

ANNIZ Fashion Collection
Magarpatta Riverview City
Loni Kalbhor, Maharashtra 412201, India
Email: annizfashion@gmail.com
WhatsApp: 8999090175

Nothing in this policy affects your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.